Guarantee of doors quality
- The doors can fully meet the requirements of the bidding documents, and all the raw materials are purchased from trusted suppliers.
- Production processes are strictly carried out according to relevant standards.
- Production and delivery are performed according to the contract period strictly and the engineering quality can be ensured.
- The Fuda warranty period is one year. During the warranty period, maintenance and repairs shall be free. And the warranty period starts from the date of acceptance (sub-standard acceptance). Regular inspection, adjustment, and lubrication during the warranty period of all parts (locks, hinges) are ensured Repairing and replacing any damage or failures caused by the quality problems of the parts themselves in the warranty period shall be free.
Complete pre-sale, in-sale and after-sales service systems have been established
Pre-sale: provide free technical data to users and answer relevant questions.
In-sale: installation staff of Fuda will install the door for customers, and they will carefully inspect whether the door open and close flexibly and the door configurations (doorbell, door mirror, small window screws and other accessories) is complete before the key delivery. During product delivery, technical service staff members will track the service and cooperate with the technical staffs of the customers to check the product appearance and quantity. We promise to guarantee their doors for one year and provide 24h telephone repair service. Fuda will provide solutions within 2 hours after receiving the repair call. (After-sales service is provided by local dealers, and Fuda provides relevant technical support. There is no special overseas after-sales department.)
After-sales: provide one-year warranty period, beyond the warranty period, paid services will be provided. Specific charging standards are as follow:
- Hardware accessories and materials are provided at a discount of 5% of market prices.
- Locks are supplied at Fuda's cost price.
- The man-hour cost shall be charged according to the local labor cost and shall be calculated according to the actual working hours.